Fashion Union

• How to Order
• Our Guarantee
• Delivery and Returns
• Security
• Frequently Asked Questions

How to Order

online
you can order online 24 hours a day, 7 days a week. simply add the items you require to your basket. you can view and amend your order at any time by clicking on 'my basket' . when your order is complete, click on 'proceed to checkout'

using search
you can click on 'search' to search the collection by product code, keyword or by category e.g. skirts.

enter a product code (the code found in our catalogue, e.g. dl2067) or a keyword (such as jeans or red cardigan) and click on 'search'. this will take you directly to the item or group of items that you are looking for. click on the item picture or description to access the main page for that item. this displays detailed product information and the 'add to my basket' button.

using quickshop
alternatively, if you have a catalogue you can click on 'quickshop' which makes shopping online faster and easier.

enter up to 21 product codes in the fields provided. click on 'add these items to quickshop'. you will then be able to choose the colour and size that you require and add the items to your basket.

you can view and amend your order at any time by clicking on 'My Basket' at the top of your screen.

if for any reason you experience a technical problem while ordering online, please phone +44 (0)844 573 0900 from 8am to 8pm monday to friday, 9am to 5.30pm saturday and 10am to 4pm sunday or send us an email using the 'contact us' page on our website.

if you have a query about specific products, colours or sizing please email us at info@fashionunion.co.uk or call our customer care team on +44 (0)844 573 0900

by phone
if you wish to order by phone, please call our customer care team on:
+44 (0)844 573 0900

8am - 8pm monday to friday
9am - 5.30pm saturday
10am - 4pm sunday

please make a note of the items you wish to order and have your customer number, catalogue code and credit or debit card ready when you call.

by post or fax
if you wish to order by post, please send your order to:

fashion union
3-4 tilley road
crowther
washington
ne38 0ae
uk

please make your cheque payable to 'fashion union' and write your name, address and cheque card number on the back. if you are placing your first order with us, please allow five working days for your cheque to clear before your goods are despatched.

overseas customers are advised to pay by credit or debit card, as only cheques written in UK pound sterling (£) are accepted.

alternatively you can fax your order to us anytime on:
fax: +44 (0)844 573 0901

at fashion union we accept cheques or the following credit or debit cards: visa, mastercard, delta and switch/maestro. we are unable to accept cash.

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Our Guarantee

our manufacturers are committed to our ethos that says we never skimp on quality or fabric. we therefore guarantee, that if for any reason you are not completely satisfied with any item you have ordered from us, simply return it to us unworn and in its original condition within 28 days (14 days for sale goods) and we will gladly exchange it or refund your money.

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Delivery and Returns

fashion union offer several delivery options which vary in cost and the amount of time the orders takes to reach you. view delivery times & charges

we are happy to exchange or refund purchases that does not prove suitable. simply return purchases in their original condition and carefully packed within 28 days (14 days for sale items). if you return an item for exchange you will not be charged for replacement postage and packaging. please arrange adequate insurance and obtain proof of posting as we cannot be responsible for goods whilst in transit from customers.

payment and refunds
how do I pay for my order?
we won’t take any payment until your goods are despatched and to make sure you always have the highest level of security, your payment details are automatically encrypted when you enter them. you can pay for your online order using visa, mastercard, delta or switch/maestro.

please note we don't accept visa electron, solo or american express for online or telephone orders. all prices include vat.

can I cancel my order?
if you order over the phone or online you have the legal right to cancel your order within seven working days of receipt of the goods (with the exception of goods altered specifically for you). where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered.

can I make changes to my order?
yes. in addition to your legal rights and obligations should you change your mind, you can cancel or change your order by calling us on 0844 573 0900 or emailing info@fashionunion.co.uk up until the point of its despatch to you or a third party.

what is your returns policy?
after you have received your goods, you can return any clothing or accessories to us for a refund or an exchange, as long as it is unused and returned in the original packaging within 28 days. please note during sale times items must be returned within 14 days. you can return by royal mail using the return postage label provided.

fashion union does not pay for items to be returned.

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Security

this website uses 128-bit ssl (secure socket layer) encryption to ensure that your credit card details are secure and protected against interception. for more information, please click the padlock icon at the bottom of the basket page.

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Frequently Asked Questions

how much do you charge for delivery?
orders up to £100 (2nd class) £3.95 (in UK)
orders over £100 (2nd class) free (in UK)
first class add an extra £1 to the above
next day delivery £9.95
(next day UK delivery is available on orders placed by 12pm monday - thursday)
europe £5.95
worldwide £9.95

when and how will my order be delivered?
royal mail currently deliver all of fashion union's parcels, so your parcel will be delivered by your postman between 7.30am and 6pm; we are unable to confirm a time.
if you choose the standard delivery service, your order may be divided into separate parcels which may be delivered at different times within the delivery lead time.

do you deliver overseas?
yes, fashion union will deliver worldwide.
charges:
europe £5.95
worldwide £9.95

what happens if I'm out when you deliver?
the postman will try a neighbour or find a safe and secure place to leave your parcel. if they cannot find a safe place, your parcel will be returned to your local post office or the sorting office. they'll leave you a card explaining where your parcel is and what to do next.

how do I return an item I ordered online?
as long as the item is unused and in the original packaging, you can return it by post using the label enclosed in the parcel when delivered.

when do I get my refund once I've returned an item?
please allow up to 2 weeks to process your refund once we've received your goods. the refund will be credited to the payment card account.

shopping online
I am receiving an error message, what should I do?
if you are experience any problems with our website please call us on 0844 573 0900 and provide as much detail as possible. alternatively use the contact us page if you are able to do so.

why isn't my size available online?
our stock availability is automatically refreshed on the website daily and we always try to show the most accurate colours and sizes available. occasionally, when a product is popular or during sale and special offer periods, it is possible for a number of customers to place orders for the last item at the same time. If there are any problems with an order you place, we will contact you by phone or email.

what if I forget my password?
from the 'my account' sign in page, click the 'forgotten password' link and enter your email address. we'll then e-mail your password to you. if you do not receive this email to your inbox straightaway please check your spam folder if you have one. once you've got your password, enter it on the sign in page and continue to log on. please note all passwords are case sensitive.

how do I update my personal information?
sign in to my account to access and amend your personal details.

where can I find company information?
visit the about us section of our website.

what do your customers think of fashion union?
we always love to hear feedback from customers, whether its good or bad! here's what some of our customers had to say...

oh wow! i received my jeans yesterday and they are the best fitting trousers I own! they are so soft and i haven't had them off since i tried them on! i'm so happy with them. Tracey

hi, i think if someone is doing a good job then they should know about it! i absolutly adore the range of clothing you have (i've already ordered and looking again). it is up to date and so cheap compared to some stores on the high street. i love it and hope you keep up the ranges and prices. long live fashion union! Mrs Suzanne Mylett

i've just received my order, and I want to say that I am very pleased with the quality of the products. i will definitely be using fashion union again and recommend you to all my friends. well done to the fashion union team! Miss Deborah Hayde

just wanted to say thank you for providing such a swift service. it has to be the easiest site i have visited by far for placing an order. many thanks. Tracey

we have made two large orders with your company and must say how pleased we are with the quality of goods and how refreshing it is to get such good prompt service......well done. regards jeff & sue cook